Mon - Fri: 9AM - 6PM
Sat: 9AM - 2PM
Brentwood Pharmacy is committed to protecting the privacy and confidentiality of our patients' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with our professional obligations and all applicable Canadian privacy laws, including British Columbia's Personal Information Protection Act (PIPA) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
Brentwood Pharmacy is responsible for all personal information under our control. We have designated a Privacy Officer who is accountable for our compliance with this policy and privacy legislation.
Our Privacy Officer is: Layla Akbari
You may contact our Privacy Officer with any questions, concerns, or complaints about your privacy using the contact information at the end of this policy.
Brentwood Pharmacy provides pharmacy services exclusively to individuals within the province of British Columbia, Canada. We collect and use personal information only for purposes that a reasonable person would consider appropriate in the circumstances. We identify these purposes at or before the time of collection. The primary purposes are:
To Provide Pharmacy and Health Services: We collect your name, contact details, date of birth, health information (including medical history and prescription records), and information about your public or private health insurance plan to safely and accurately dispense your medications, provide clinical services, and offer health consultations.
To Process Transactions: Your payment details are collected to process payments for products and services rendered.
To Communicate with You: We use your contact information to communicate with you about your prescriptions, orders, refill reminders, or other health services.
For Marketing and Promotions: With your explicit consent, we may use your contact information to send you promotional materials or informational content about our services. You can opt-out at any time.
To Improve Our Services: We may use anonymized, non-identifiable data to help us improve our service offerings, website functionality, and patient care.
To Meet Legal and Regulatory Requirements: We are required to collect and retain certain information to meet our legal and professional obligations as a licensed pharmacy, as mandated by the College of Pharmacists of British Columbia and other regulatory bodies.
Your knowledge and consent are required for the collection, use, or disclosure of your personal information, except where permitted or required by law.
Express Consent: For the collection of sensitive information, such as your health and prescription data, your consent is considered express when you present a prescription to be filled or request a professional pharmacy service.
Marketing Consent: We will obtain your separate, express consent before sending you any marketing communications via email or text message.
Withdrawing Consent: You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Please be aware that withdrawing consent for primary purposes (e.g., use of health information) may prevent us from providing you with essential pharmacy services. You can withdraw consent for marketing at any time without affecting the pharmacy services you receive by following the unsubscribe instructions in the communication or contacting us directly.
We will not collect personal information indiscriminately. We will limit the collection of personal information to what is necessary for the purposes we have identified. We will only use or disclose your personal information for the purposes for which it was collected, unless you have otherwise consented, or when it is required or permitted by law.
Personal information will be retained only as long as necessary for the fulfillment of those purposes or as required by our professional regulatory bodies and the law.
We take the security of your personal information very seriously. We have implemented physical, organizational, and technological security measures to protect your information against loss, theft, and unauthorized access, disclosure, copying, use, or modification. These safeguards include:
Physical Measures: Secure storage of physical records in restricted areas.
Organizational Measures: Staff training on privacy and confidentiality, and limiting access to personal information to authorized personnel on a "need-to-know" basis.
Technological Measures: Use of secure networks, firewalls, and encryption of data where appropriate.
You have the right to access the personal information we hold about you and to request a correction if you believe it is inaccurate or incomplete. To make a request for access or correction, please contact our Privacy Officer in writing using the contact details below.
We use essential cookies on our website (brentwoodpharmacy.ca) to ensure its proper functionality and to enhance your user experience. These cookies do not collect personal information and are necessary for the website to operate effectively.
Our website may contain links to third-party websites. Brentwood Pharmacy is not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
Brentwood Pharmacy reserves the right to update this Privacy Policy at any time. Any changes will be posted on our website and will be effective upon posting. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
Brentwood Pharmacy is licensed by the College of Pharmacists of British Columbia. We offer pharmacy services, including prescription dispensing and product shipping, exclusively to patients and customers located within the province of British Columbia, Canada. We do not ship or provide services outside of British Columbia.
If you have any questions, concerns, or complaints about our privacy practices or wish to exercise your rights, please contact our Privacy Officer:
Attention: Privacy Officer
Brentwood Pharmacy
4451 Lougheed Hwy Burnaby, BC V5C 3Z2
Phone: (604) 564-3334
Email: [email protected]
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